CANCELLATION/RETURNS/EXCHANGE

All Glorious Boutique items are to be returned in new, unused condition with the original packaging, cards, wrappings and inserts. Please note, to return an item from Glorious Boutique you must notify us through the returns option on website, within 14 days of receiving the order. Upon receiving written notice, MINK Shoes customer service will review return or exchange request and contact you with instructions.

It is recommended that shoes be tried on a carpeted surface and kept in dust bags until you are sure you are keeping them. Shoes returned without original box, in a damaged box or with marked soles may not be accepted and may be sent back to you.

MINK Shoes is unable to accept returns for Design Custom Couture product. Design Custom Couture product cannot be cancelled once payment is accepted.

We ask that you use our UPS collection service to return all items back to us, MINK Shoes is not liable for any goods that are not returned in this way. Your returns pro forma should be included with all returns.

We ask that items are returned from the same country to which they were delivered. This is to ensure your return is processed as quickly as possible. Orders sent back from a different destination may incur additional charges or be delayed by customs.

Items must be returned in new, unused condition and with all tags, inserts included. Shoes must be returned in their original, undamaged shoeboxes. Quality control will review the item and if it does not meet these requirements the item may be shipped back to you at your cost.